EduGlobal is a leading online university serving students from 120 countries. Their challenge? Time zones. A student in Tokyo needing help with a visa issue at 2 PM local time (1 AM EST) would have to wait 12 hours for a response.

The delay wasn't just annoying; it was costing enrollments. Prospective students who didn't get immediate answers about tuition or course credits often dropped out of the funnel.

The Challenge: The "Midnight Gap"

Staffing a multilingual support center 24/7 is prohibitively expensive. EduGlobal tried chatbots, but students found them impersonal and frustrating for complex issues like financial aid or visa compliance. They needed a solution that felt human and empathetic, regardless of the language or hour.

The Solution: Polyglot Admissons & Support

EduGlobal integrated Qore's advanced multilingual voice & chat agents into their student portal and LMS (Learning Management System).

• Instant Translation: The AI detects the user's preferred language instantly and switches seamlessly between 50+ languages, including Mandarin, Spanish, Hindi, and Arabic.
• Proactive Nudges: The AI monitors student progress and calls (with permission) to offer help if a student misses a deadline: "Hi Maria, I noticed you haven't submitted your assignment yet. Do you need an extension?"
• Knowledge Base Integration: Connected to the university's entire policy database to give accurate answers on everything from dorm rules to graduation requirements.

The Results: A Global Campus

The implementation transformed student engagement.

• Admin Efficiency: Routine administrative tickets dropped by 85%, allowing staff to focus on complex student counseling.
• Revenue Growth: 20% increase in international enrollments attributed to faster response times during the admissions process.
• Student Satisfaction: Support ratings jumped to 4.9/5 stars, with students specifically praising the "always-on" availability.