Healthcare
A telehealth network serving 3.2M members replaced brittle IVR flows with an always-on voice intake system that routes high-risk patients in under 30 seconds.
Highlighted insight: Clinical escalation rules were mapped to 47 symptom pathways before go-live, which eliminated false urgency spikes during launch week.
HR Tech
A high-volume staffing platform used Qore to run first-round screening calls 24/7, score role-fit, and push qualified applicants directly into recruiter calendars.
Highlighted insight: The team kept a human-in-the-loop checkpoint only for exceptions, reducing recruiter context-switching by more than half.
Commerce
During holiday traffic peaks, a direct-to-consumer brand shifted order support to voice AI agents that resolved refund, exchange, and delivery questions instantly.
Highlighted insight: Checkout recovery calls were triggered within 90 seconds of cart abandonment, turning support into a measurable revenue channel.
FinTech
A regional lender digitized borrower intake with secure voice verification and policy checks, then passed complete files to underwriters with full interaction transcripts.
Highlighted insight: Compliance and growth teams co-authored the call logic, letting the lender move faster without reopening legal approvals every sprint.
Logistics
A cross-border freight operator deployed multilingual voice agents for dispatch changes, route alerts, and payment questions across North America and Europe.
Highlighted insight: Driver calls are now answered in native language first, then mirrored into English for ops teams in real-time.
EdTech
An online university replaced fragmented support queues with a single AI voice layer for admissions, enrollment, billing, and academic advising triage.
Highlighted insight: Calls that showed dropout risk signals were escalated to advisors in-session, improving retention before the next billing cycle.
